About Review Reactor

At ReviewReactor.io, we understand that in today’s digital landscape, customer feedback is more important than ever. As a business owner, managing reviews across multiple platforms can be overwhelming, especially if you operate numerous locations. That’s where we come in.Our mission is to empower business owners with the tools they need to harness the power of customer reviews. ReviewReactor.io captures and categorizes user reviews in real time from various sources, providing you with a comprehensive view of your online reputation—all from a single, user-friendly dashboard. No more jumping between platforms; respond to reviews directly and efficiently, ensuring that your customers feel heard and valued.With our advanced aggregation of review scores, you can easily identify which of your locations are thriving and which may need additional support. Our detailed analysis and reporting dashboards offer actionable insights, enabling you to optimize your operations and maximize your return on investment (ROI).At ReviewReactor.io, we are committed to helping you turn customer feedback into a powerful tool for growth. Join us on this journey to enhance your business’s reputation, improve customer satisfaction, and drive success across all your locations.Thank you for choosing ReviewReactor.io—where your reviews matter!

Multi-Platform Response Automation

Gone are the days of needing to track down the source of all your reviews, log into each of your platforms and manually respond to your customers. With ReviewReactor.io, you can set your dashboard up to receive notifications when a new review comes in from any review platform of your choosing. Not only that but you can use our AI to trigger immediate and well thought-out responses.

Categories and Keyword Analysis (AI-Powered)

Category Collection: Create a MongoDB collection for categories.
Each category will store keywords relevant to the category.Keyword Matching: Analyze reviews by counting occurrences of keywords from each category. Store the count for each location.
AI Sentiment Analysis: Use NLP to detect sentiment (positive, negative, or neutral) in reviews. Provide sentiment breakdowns across all platforms.Location-Based Insights: Allow businesses with multiple locations to see sentiment and trends by location, enabling targeted action.

Competitor Review Monitoring

Competitor Benchmarking: Allow businesses to track competitors' reviews and compare reputation scores (e.g., "Your competitor's average review score is 4.3, while yours is 4.0").Expand to eCommerce: This feature allows the application to serve a larger market, including eCommerce stores that want to compare multiple products based on customer reviews.